Finance, Financial Services, Fraud Detection, Growth Opportunities, Insurance

Leveraging Digital Technology To Unearth FinTech Fraud

Darshana Daga

The volume of online transactions is growing exponentially — driven by digitalization, a sheer increase in the volume of online transactions themselves, a larger scale of operations, and new Financial Technologies (FinTech for short). Simultaneously with digitalization, there is a new quest for enterprises to start new channels of business, to get more online presence, to retain existing revenue streams, and more importantly, to just stay relevant to the current technology. In fact, it is a whole new world, not just an incremental change to the traditional methods of doing business.

To keep up with this dramatic pace of change, the senior Finance executives have to learn how to fuel the growth of their operations through a major shift in policies and innovations. They have to learn how to create more online platforms and payment methods.

Due to the sheer volume of transactions, and the impersonal nature of the transactions there is also a commensurate increase in financial crime and fraud! The risks are bigger and the stake is higher.

Most companies invest in having teams in their finance departments try to keep up with these new data sources to analyze them and be able to detect fraud and do it as quickly as possible. However, traditional approaches that were being used earlier, and continue to be used in many organizations even today, just cannot keep up with these new challenges.

So what exactly can be done to effectively handle Finance Fraud Detection in the new era?

The reason traditional approaches are inadequate today is that they are rule-based systems and are usually unable to detect patterns. The case of fraud can be detected but internal-linking of various small incidents that may indicate a pattern of fraud is often beyond the traditional system.

This is where a lot of tools, such as the all-new NEMESIS, have been successful in providing pattern detection and unearthing fraud schemes. The tools are based on machine learning and AI, so all that enormous amount of data is just making the system better at predicting fraud.

If correctly applied, the techniques can actually break complex patterns and predict fraud, helping prevent such instances from happening. And it goes hand in hand with the acumen of the traditional fraud detection teams and enhances the results.

However, we have to guard against the major challenge of False Positives.

What is the major challenge of False Positives?

Some of the transactions that are tagged as fraudulent, and set aside for investigation turn out to be genuine – and may these create major customer relationship problems.  For example, if a customer is considered to be conducting a fraudulent transaction as compared to the usual behavior they are blocked. If in fact, the transaction was a genuine one, and our system had provided a “false positive” our affected customer would be very unhappy.

Thus there is a need for more sophisticated anomaly detection engines that can eliminate or minimize the occurrence of false positives. This can be seen in some of the newer offerings in the market, such as Aviana’s offering, referenced earlier in this post. The impact of such improvements in fraud prevention technologies will just not be seen in better financial control, but also in operation efficiency and higher job satisfaction of your fraud prevention team.

Darshana Daga

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